Frustrated by Comcast
As an Alexandria resident whose only cable option is Comcast, I wanted to write to express my extreme frustration with their customer service.
After I waited 3 hours for a service call yesterday that never came, I called this morning to speak to a supervisor. The first person I spoke to transfered me to someone else, who transfered me to someone else, who transfered me to someone else.
When I demanded to speak to a supervisor, I was transfered to a doctor's office! Although I was angry, I did not immediately believe that this was done on purpose, but when I called back again and relayed what had happened to the next phone agent, she then transferred me to a dating service! When I called again, I waited on hold for 35 minutes and nobody picked up.
It seems unlikely to me that this was mere coincidence. If Comcast's customer service representatives are purposefully rerouting customers to doctor's offices, dating services, and who knows what else, I would sincerely hope that your newspaper could get involved and uncover what is really going on. I have already contacted the City's liaison to Comcast, who is trying to handle my other issues with the Internet.
But I would very much like to see the Times investigate on behalf of the rest of us who are at the mercy of people who answer at comcast. We can't seem to get a straight answer; maybe you can.
Steven W. Edwards, Ph.D.
Alexandria
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Reader Comments
9:44 a.m.
February 04, 2009
I have experienced similar problems with Comcast. In order to have my issues addressed, I sent emails to hundreds of their executive staff that I acquired by searching the internet. I received very prompt and efficient service following that act. I even got a pro-rated bill for the lack of service for that month.
The link with all the emails is here: http://consumerist.com/consumer/execu...
Ths is the way to FOIL Comcast Customer DISSERVICE!
Enjoy, people. :)
9:22 a.m.
March 04, 2009
I absolutely hate Dumcast. Some of the techs and most of the customer service reps are horrible,gawd!!! Verizon is right there with them. Verizon will charge you for something they say is free.Just a big scam.
10:54 p.m.
March 09, 2009
The ONLY way to get Comcast customer service is to use twitter. Talk to @comcastcares (his real name is Frank). If you would like more on how wonderful he is (yes someone at Comcast is wonderful) see the article the NY Times wrote about him. I also speak from experience with his service. When I moved to Old Town he was the only one that was able to get the tech to set-up our cable properly.
12:38 p.m.
March 12, 2009
If you think Comcast is bad, you should try Verizon. They do everything possible to avoid talking to a customer. When you do finally make it through to a human being, they are not trained to address the issue you called about and send you back into their frustrating phone system.
9:24 p.m.
April 12, 2009
I had Comcast and ran into the same problem; transfer to transfer and at one time had 3 techs come to my house to fix the cable. I had them for around 3yrs (had all three services phone, tv, and internet)I no longer have any of their services and would not recommend them to anyone. I am also waiting for a check from them for charging my account when I no longer was a subscriber. SO if you have them you've been warned.
1:39 p.m.
April 22, 2009
I could add my own 4 months of misery with Comcast and Verizon as well but, it does not change anything. the problem is the lack of competition among cable providers. And this was caused by legislation passed by the Congress a decade ago, lobbied by Comcast and others. Until there is more competition, we are stuck with what we have.
12:24 p.m.
June 19, 2009
So how is that Comcast "won" the contract for Alexandria? Why is it that we cannot get Cox or whoever else? Our cable and computer connections go "kaplooey" when it rains. We've called Dumcast to have them check the green box but it seems to fall on deaf ears.